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A Google User
A Google User
2023-12-22
They have no extra charges. The movers we had were professional and helpful. Highly recommended for anyone who needs a moving company and is on a budget. Worth every penny. The movers showed up on time and very carefully loaded and unloaded everything for us. They managed to move everything efficiently and carefully and nothing was damaged in the process.
David Hilu
David Hilu
2023-12-19
Great job and efficient moving Steve got the job done quick
Shiko Ohana
Shiko Ohana
2023-12-18
Amazing experience with my move. Very important to me about people doing what they say they're going to do. My furniture was picked up when it was supposed to be and was even delivered early. Very happy with my move and highly recommend. I wanted to Publicly thank the team.
mark daves
mark daves
2023-11-20
This place was so bad that even after 4 years I still think about how crooked they are. Official Van Lines is owned by A1A so also leaving this review here. I did my research on several companies and selected Official Van Lines mainly cause of their high reviews. What followed was by far the worse moving experience I have ever had. We needed to be out of our apartment on November 30th so this was stressed when selecting OVL, we were told this would not be a problem and we would be called 48 hours in advance to confirm the time of day and go over the final inventory. Since this year Thanksgiving was on the 28th I was not surprised that I had not received a call. After 11 on the 29th I started to get worried so I called and texted my contact. Even after that I still did not hear anything back until after 2. The first thing I was told was they were having issues and needed to push the move off until December 1st or 2nd. I informed them that it could not be moved as I had to be out of the apartment and in NC for work on the 2nd. They said they would work on it and call me back in 30 minutes. 2 hours later they called back and said they had to move the date back to December 1st. This back and forth went on over 3 more calls and it was not until I told them that I was going to cancel the move and figure something else out did they say they could get there on the 30th. I was told at that time the movers would be there between 12 and 2. Needless to say the day of the move I was called early and was told that it would be 4 before they could be on site. After the conversation went back and forth they said they could get to the apartment between 2 and 3 and it was a small move so they should be able to finish before 5. Once the movers showed up (at 2:40) they brought out the paperwork to be signed. At this point I was told they would not start with anything until all the paperwork was signed. I was fine with this, assuming it to be the contract and releases but it was very odd, first when the guy wanted to have me sign for both options for insurance coverage even when the paperwork said to select one of the options. I brought this up to him and he said okay and then wanted me to sign in both spots again. After a little more debate he said we could go back to that one. The other signature that was odd was the one for the review of how the movers did, I told him this was something that needed to be finished after the move was completed and he stated "we are not moving anything until you sign everything" To drive this home, I have to be out of the apartment that day, it is Saturday at almost 4 so I do not have many options. They then take almost 4 hours to load everything up in the apartment took items out of packages and charged me for additional boxes, charged me for a bed bag (that should have been in the estimate), and charged 150 to crate an entertainment center that was not worth $100. Thirty minutes before they finished the guy came to me and said they were at 350 cuft and there was probably going to be an additional 100 cuft. When they finished this number jumped up to 600 cuft. For back story I originally requested to get a quote for 500 cuft in order to compare bids apples to apples and that was reduced after we went through the inventory with Art from OVL. If the Original quote had remained it would have save me $200 on this move. Getting my stuff scheduled to be delivered was also a pain. I called in several time before they were able to schedule the delivery. The guy then showed up with out help and placed an ad on craig's list. Helper showed up and actually was very helpful. He also used a metal dolly to move boxes in and when I told him not to cause he was going to scratch the floor he responded saying he did not and I should say please. He then did it when I was not around and scratched the floor. The night ended with him and his helper in a yelling match about pay in my backyard.
Christopher Trammell
Christopher Trammell
2023-10-31
The team was extremely prompt, worked incredibly well together, had great personalities, and were very considerate and polite, and they knew what they were doing! Their communication was upfront!
Adam Carter
Adam Carter
2023-10-26
They were super quick, and professional. I thought they'd go slower on purpose just to get paid more, but not these guys. I highly recommend them.
Theron Stroman
Theron Stroman
2023-10-25
They're fast, friendly, affordable, and it's easy to communicate with them. They are completely legit. I've already referred this company to 5+ of my friends. You won't regret hiring this company.
Elizabeth Chu
Elizabeth Chu
2023-10-20
Very satisfied with my move. I paid exactly what was estimated. They were quick and efficient. Made the process very easy.
Idell Gilley
Idell Gilley
2023-10-13
They showed up and were just amazing. Awesome attitude and mad fast. Nothing got damaged. They don't waste time. I was shocked and mind-blown about how smooth it all went. I would totally use these guys again
William Drake
William Drake
2023-10-12
If you are looking for an honest, trustworthy, and affordable moving option then look no further! I was blown away by the straightforward price and no hidden fees! You cannot beat their price. They arrived at my house and went straight to work. I do not know what is the best part: the customer service, communication, or the actual move!

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